配送ポリシー

DELIVERY

We normally despatch your items within 14 days of receiving your cleared payment Monday - Friday, more commonly within 7 days, but please allow up to 28 days due to stock fluctuations. Orders received on a Saturday, Sunday or Bank Holiday will not be processed until the next working day. However, our fully automated system will reserve your items for you and will despatch an order confirmation to you so you know we have received it.

DELIVERY TIMES - UK SHIPPING

We use Royal Mail for the majority of orders under 2kgs. First class deliveries normally take two to three days within the UK.

Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible. 

 

DELIVERY TIMES - INTERNATIONAL SHIPPING

Airmail deliveries within mainland Europe normally up to seven days (excluding weekends and bank holidays). Please note that airmail deliveries outside the UK may take in excess of seven days. All international deliveries are sent with tracked postage for your peace of mind.

Please note that we will be able to investigate a missing/undelivered order until six weeks from the date of dispatch. In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible.

CUSTOMS

All items are shipped from within the UK. Our strict policy is to truthfully complete the customs declaration where appropriate. This means we will always declare the true value of the goods you have purchased. This may mean that you are liable to customs duty or charges upon delivery in your country. If you are unsure of the customs rules and regulations where you live then please contact your local customs office before placing your order.